Refund policy

Refund Policy

Every Noorvyaa piece is made with care, and we want you to love it. If something is not right, here is how returns, exchanges and refunds work.

Return Window

  • You can request a return within 7 days of delivery.
  • Items bought at a discounted or strike-through price (without a coupon) are eligible for return.

Return Conditions

  • The piece must be unused, unworn and in its original condition.
  • The original packaging, certificate, invoice and tags must be intact.
  • Any freebies received with the order must be returned along with the product.
  • An unboxing video is required for any claim about a damaged, defective, wrong or missing item. Please record the parcel being opened from its sealed state. Uncut footage is needed for the claim to be considered.

Initiating a Return Request

  1. Email us at [email] within the return window.
  2. Include your Order ID and registered phone number.
  3. Tell us which item you wish to return and the reason.
  4. Attach at least two clear images of the item. For damage or wrong item claims, also attach your unboxing video.
  5. Our team will confirm your request and arrange a pickup from your delivery address.

Refunds

  • Refunds are processed within 7–10 working days after the item is picked up and verified.
  • All Noorvyaa orders are prepaid, so refunds go back to your original payment method.

Non-Returnable Items

  • Custom-made or personalized jewellery, including engraved and made-to-order pieces.
  • Products marked as final sale on the product page.

Exchange Policy: Within 7 Days

Issue Faced Exchange Process
Damaged or defective item Exchange with the same item
Wrong item received Exchange with the same item
Ring size issue Exchange with the same design in the correct size

 

If the exact piece is not available, our team will suggest the closest available alternative or process a refund.

Initiating an Exchange Request

  1. Email us at [email] within the exchange window.
  2. Include your Order ID and registered phone number.
  3. Tell us which item you wish to exchange and why.
  4. Attach at least two clear images. For damaged or wrong items, also attach your unboxing video.
  5. Tell us whether you want the same item or a different size.

For damage, defect or wrong-item claims, please report within 48 hours of delivery, as mentioned in our Shipping Policy.

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