Shipping & Delivery Policy

Here is the full policy, ready to paste into Shopify.

Shipping Policy

Shipping Coverage
Noorvyaa currently delivers across India. We do not offer international shipping at this time.

Shipping Costs
Every Noorvyaa order ships free. There are no shipping charges at checkout.

Order Processing & Dispatch

  • Each piece is inspected, polished and packed by hand before it leaves us.
  • Orders are dispatched within 3–4 days of being placed.
  • We ship on weekends too, so your order does not wait for Monday.

Estimated Delivery Time

  • Your order will be delivered within 10 days.
  • Delivery timelines may vary due to weather conditions, public holidays, remote locations or courier delays.

Our Courier Partner
All Noorvyaa orders are delivered by DTDC.

Tracking & Notifications

  • Once your order is dispatched, you will receive an email and SMS with your tracking number.
  • You can track your order using the link in the email, or on the DTDC website.

Secure Delivery with OTP

  • Fine jewelry deserves careful handover. Every order is delivered against a one-time password (OTP) sent to your registered mobile number.
  • Please share the OTP with the delivery partner only when you have received your parcel.
  • Please make sure your phone number and delivery address are correct at checkout.

Payment Method
Cash on Delivery (COD) is not available at this time. All orders are prepaid.

Damaged, Defective or Lost Packages
If your order arrives damaged or defective, or is lost in transit, we will make it right.

  • Please record a clear, uncut unboxing video from the moment you open the parcel. The video is required to process any damage claim.
  • Report the issue to us within 48 hours of delivery, along with your order number and the unboxing video.
  • For next steps, please refer to our Refund Policy.

Returns & Exchanges
For return and exchange terms, please see our Refund Policy.

Customer Support
For any shipping-related queries, we are happy to help:
📞 Phone:
📧 Email:
📍 Address:

Please check these before publishing:

  1. 48-hour reporting window: you did not give this, so I chose 48 hours. Change it if you want a different window.
  2. Refund Policy link: I assumed the standard Shopify URL, https://noorvyaa.com/policies/refund-policy. Update it if yours differs.
  3. 10-day delivery: I read it as 10 days from the order date. Tell me if you meant 10 days from dispatch.
  4. Insurance: you did not mention it, so I left it out. Add it only if you actually insure shipments.
  5. Email: I left it blank along with the phone and address.