At Noorvyaa, every order goes through strict quality checks before dispatch and an additional inspection before the product is picked up for return, if applicable.

Eligibility for Returns

A return may be considered only in the following cases:

• The product received is damaged or defective.
• An incorrect product has been received.

Unboxing Video Required

To ensure a fair and transparent return process, a continuous, unedited unboxing video is required. The video must begin before opening the package and clearly show the product, packaging and any damage or discrepancy.

No cuts, edits or blurs should be present in the video, as this will be required to assess return eligibility.

Refunds

Once the return is approved and the product successfully passes our inspection, the eligible refund will be processed directly to your bank account.

Final Decision

Noorvyaa reserves the right to accept or decline a return request in case of a policy breach, insufficient unboxing proof, or failure during our quality inspection.

By placing an order with Noorvyaa, you acknowledge and agree to our Shipping, Return & Product Care Policies.